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IFC Customer Service Management System


IFC Customer Service Management System is a web based solution that helps business owners to monitor and manage their customers database, next maintenance service date or appointment. Most importantly, it helps to generate income from your existing customers! This is a cost effective system which is suitable to use for aircon service shop, copy machine service center, pest control agency, insurance agent or any service oriented business. Some of the features for the IFC Customer Service Management System (CSM) includes:

  • Monitor the customer next maintenance service date or appointment
  • Manage the customer database with service history
  • Retain and serve better for your target customers
  • Track the call ticket in order to response fast to customer complaint or problem reporting
  • Monitor the spare part inventory
  • Send SMS to customer if required for reminder or promotion purposes
  • 100% web-based, access anywhere you like (could monitor your office activities from home)

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